Here are some of the most commonly asked questions about our services. If you still need to know something or have specific questions, please don’t hesitate to contact us! We’re happy to help.

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Q1: What services does Event Booth offer?
Event Booth specialises in providing entertainment services such as photo booths, magic mirrors, 360 booths, and digital sharing solutions for events like weddings, parties, and corporate functions. We offer packages that include props, backdrops, instant printing, and custom branding to create memorable experiences.

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Q2: How far in advance should I book?
We recommend booking as early as possible to secure your preferred date, especially during peak seasons. While last-minute bookings are accepted within 14 days of your event, availability is not guaranteed, so early booking is advised.

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Q3: What is included in your packages?
Our packages typically include the use of our photo booths or mirrors, props, themed backdrops, unlimited photos, instant printing, digital sharing options, and full setup and breakdown. Specific inclusions vary depending on the package selected; please check our options for full details.

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Q4: How do I confirm my booking?
To confirm your booking, you need to pay a non-refundable deposit or retainer, which will be specified in your booking confirmation and within your customer portal. The remaining balance must be settled at least 14 days before your event date. Once the deposit is received, your date is secured.

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Q5: What is your cancellation policy?
Cancellations made more than 180 days before the event will be fully refunded, minus the non-refundable deposit. Cancellations between 179 and 60 days will be eligible for a 50% refund. No refunds are available for cancellations less than 60 days before the event unless due to government restrictions, force majeure, or emergencies. In such cases, we will issue a full refund minus deposit or reschedule if preferred.

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Q6: How long do you take to setup and what are the setup requirements?
Setup typically takes 60 to 90 minutes, and we require a dedicated, unobstructed space of approximately 3 meters by 3 meters (around 10 feet by 10 feet) near the event area. The venue must provide access for our equipment, with a standard UK 13amp power socket within 2 yards (around 2 meters) of the setup area. The space should be accessible and near the main event zone.

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Q7: What if the venue does not have reliable WiFi?
Reliable WiFi with a minimum upload speed of 10 Mbps is essential for digital sharing and instant downloads. If the venue does not permit WiFi connection or has poor internet, these services may be limited or unavailable. It is the Client’s responsibility to confirm WiFi availability in advance.

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Q8: Who is responsible for parking and access?
The Client must confirm that adequate parking and loading/unloading areas are available at the venue. The Client is responsible for any fines, charges, or delays caused by restricted access, poor parking, or restrictions. Any fines or charges incurred are payable by the Client.

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Q9: What happens if equipment malfunctions or technical issues occur?
We guarantee our equipment to be at least 80% operational during the rental period. If downtime beyond this occurs, we will provide a pro-rata refund for the affected time. We reserve the right to terminate services if equipment or property is at risk due to unruly behaviour or damages.

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Q10: Can I customize my experience?

Yes! We offer options such as branded overlays, themed props, personalised backdrops, and custom print layouts. Please discuss your customization preferences when booking.

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Q11: Are digital files included?
Digital copies of photos and videos are available for purchase or as part of select packages. Files are stored securely for one year after the event, after which they are archived. Retrieval outside this period may incur a fee.

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Q12: What is the liability of Event Booth?
Our liability is limited to the total fees paid for the services. We are not responsible for personal injury, property damage, or loss outside the scope of the service. The Client is responsible for damages caused by misuse or misconduct.

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Q13: Do you have insurance?
Yes, we hold public liability insurance (up to 10M). Additional insurance coverage required by the venue or local authorities is the Client’s responsibility.

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Q14: What should I do if I want to reschedule or change the date?
Please contact us as soon as possible. We will do our best to accommodate new dates within the same calendar year, subject to availability. Additional charges may apply.

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Q15: How do I contact you for further questions or support?
You can reach us via email at info@eventboothuk.co.uk, by phone at 0800 012 1118, or through our contact form on the website. Our team is happy to assist with any questions or special requests.

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